|
Training
AGC delivers auto glass technical, sales and/or customer service training in an unbiased, professional and entertaining manner. We don't sell tools. We don't sell adhesives. We don't sell glass. We only sell the latest in technical information your employees need to know to do the job right. We don't do commercials. Through our contacts in the industry, we collect, correlate and deliver the information you want and need to know.
Expert Witness
Nationally recognized as an industry expert, Bob Beranek has testified in numerous auto glass related cases nationwide. We do not make a living by giving expert testimony. We only wish to help the industry by exposing improper installation by unqualified companies or individuals. We will give you honest opinions based on the current knowledge available.
Quality Assessment
Do your technicians have a high comeback/callback rate? Do your employees have a high rate of missed jobs? Do your employees have a low productivity ratio? AGC can help in finding the problems and correcting them. We can help in making your employees more quality conscious and profitable.
Productivity Assessment
Your technician puts in overtime but produces only a few installations per week. Is he/she working hard enough? We say yes he/she is. They're just not working smart enough. Wasteful steps, lack of information and not the right tools translate into low productivity. AGC evaluates and develops processes to improve productivity and thus increase profits.
Marketing
AGC has the abilities to help in planning your market strategies. Are agent sales calls important? What size yellow page ad should I place? What media advertising is best for my area? Let AGC give you ideas that work.
Seminars
You say that your technicians have years of experience and they don't need a training school? Then let us develop a seminar to keep them up-to-date on the technology that is constantly changing.
You say that your experienced technicians want to be NGA certified at the Senior or Master levels but there are no study groups available. Why not have a member of the NGA Certification Committee lead a study group just for you? Bob Beranek has been a member of the Certification Committee for 10 years. Let him help you.
You want your customers to be abreast of the changing auto glass industry. AGC can design a program just for them.
Speaker
Bob Beranek is a dynamic speaker with loads of experience. If you want information delivered in an exciting and entertaining manner, AGC is the company for you. |
